ConnectedCo Returns and Refund Policy
Welcome to ConnectedCo, based in Melbourne, Australia. This policy covers our processes for returns and refunds, ensuring our commitment to customer satisfaction while adhering to Australian Consumer Law. By purchasing from our website, you agree to the terms outlined below.
Returns
You have 30 days from the date of your purchase to initiate a return. To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. Proof of purchase is required to complete your return.
Non-Returnable Items:
- Perishable goods such as food
- Flowers and live plants
- Newspapers and magazines
- Intimate or sanitary products
- Hazardous materials, flammable liquids or gases
- Gift cards
- Downloadable software products
- Some health and personal care items
Items returned more than 30 days after delivery will not be eligible for a refund or exchange.
Process for Returns
- Contact Us: Reach out to our customer service at sales@connectedco.au to initiate the return process. Please include your order number and the reason for the return.
- Return Approval: Once your return request is reviewed and approved, we will provide you with the shipping address and further instructions.
- Shipping: You are responsible for your shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Inspection: Upon receipt of the returned item, we will inspect it and notify you of the approval or rejection of your refund.
Refunds
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at [email address].
Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at sales@connectedco.au along with your proof of purchase.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Contact Us
For any questions or concerns regarding your return or refund, please contact us at sales@connectedco.au. Our team is here to ensure your experience with ConnectedCo is positive and satisfactory.
This policy is by the current Australian Consumer Law and is subject to change to remain compliant with federal and state regulations.